CUSTOMER SERVICE
Before contacting the bodē nyc Support Team, please review some of the common questions.
I have a question related to Live Stream classes.
Please visit: bodenyc.com/faq
I'm experiencing issues with the mobile app.
Please make sure that both the app and your device’s operating system are up-to-date. If problems persist, please delete the app from your mobile device and download it again. This should resolve most issues.
Help! My password doesn't work.
To reset your password for both the mobile app and website, click “Need new password?” on the login page and follow the prompts.
how do i suspend my Membership?
If you need to freeze your membership, please review our policies and submit a request at bodenyc.com/suspend. You will receive an email confirmation when your request has been processed.
Is it possible to suspend my Live Stream Subscription?
Our Live Stream Subscription can not be frozen, only cancelled. If you need to cancel your subscription, please visit: bodenyc.com/cancel
