CUSTOMER SERVICE
Before contacting the bodē nyc Support Team, please review some of the common questions.
Class Basics
Are all classes heated? How Hot are the classes?
Yes. The Original Hot Yoga series (26+2), offered in 60, 75, and 90-minute formats, is heated to 105°F and forms the foundation of our schedule. Our other classes — Vinyasa, HIIT, Yin, Sculpt, Mat Pilates, and Stretch — are also practiced in a heated room, typically set between 98–100°F, providing a safe, detoxifying environment that enhances flexibility and cardiovascular benefits.
Do you offer classes for first timers/beginners?
Yes. All of our classes are open level classes and are appropriate for wherever you are on your fitness journey. Please let your instructor know if this is your first class (of any modality) and they will make sure you given the tools you need to get the most out of your class. Also see our New to bodē for first timer tips!
What types of classes do you offer?
Original Hot Yoga, Vinyasa, Yin, Sculpt, HIIT, Mat Pilates, Stretch.
Why are the classes hot?
Hot classes assist with circulation and cardiovascular health and create an environment to allow for deeper stretching. The heat can assist with sore or tired muscles and serves as a mood booster for many!
How do I prepare for a heated workout?
Make sure you have properly hydrated prior to class. Come with the knowledge that your body will need a few classes before being able to acclimatize to the temperature, so some patience is required. Some people feel amazing on their first day in a heated workout, while others might feel overwhelmed, but all of these feelings are valid and normal. |
Can I bring my Child to Class?
Minimum age: 13yrs old. Children may not be left at the studio lobby while the parent/guardian is taking class.
Booking & Membership
How do I book a class?
What is the late policy?
Class can be entered up to five minutes after the start of the class (as listed on the schedule). Entry into each studio for the first class of the day is only allowed up to five minutes PRIOR to the scheduled start time. (First time clients must be in the room when the class begins. )
Can I join a waitlist?
Yes. If a spot opens 12 hours before class, you’ll be automatically enrolled.
What happens if I miss a class and I have a Class Pack?
Late-cancels and no-shows will deduct a class from the class pack.
What are the options for purchasing classes?
We offer a variety of options to suit all needs. You can purchase class packs, memberships, or single classes. Clickt here to see all pricing options.
- Membership: We offer memberships ranging from four to forty classes per month. There is a membership for everyone. Memberships can be used for any regularly scheduled class at either location.
- All memberships renew monthly until physically cancelled.
- Membership classes do not roll over.
- Classes are allocated per monthly billing cycle and cannot be added to the next month.
- Memberships may not be shared and are non-transferable.
- Class Packs: Class packs are a great option if you enjoy flexibility in your workouts.
- Class cards expire 6 months from purchase.
- Class packs may be used to invite a friend. Use bring-a–friend feature on the app.
- Single Classes: If you wish to purchase a drop-in class, the single class card is available.
Do you offer discounts on class packs?
We offer 20% discount on class packs for Senior Citizens, Full-time College Students (with valid ID), NYPD/FDNY, SAG and Equity Members. Please see front desk staff for discount.
How do i suspend my membership?
If you need to freeze your membership, please review our policies and submit a request at bodenyc.com/suspend. You will receive an email confirmation when your request has been processed.
I'm experiencing issues with the mobile app.
Please make sure that both the app and your device’s operating system are up-to-date. If problems persist, please delete the app from your mobile device and download it again. This should resolve most issues.
How does the one-week intro work?
The Intro Week package is for first time bodē nyc practitioners and is designed to allow you to try out our studio for a week to see what suits you best. The package allows for a maximum of two classes daily and comes with a set of towels for each class (a towel for your mat and hand towel). Learn more at New to bodē.
How do I cancel my Membership?
If you need to cancel your membership you can do so on the Cancel page on our website. For further assistance with this process, please email support@bodenyc.com.
In-Studio Details
What do I need to know for my first visit?
Arrive 10-15 minutes prior to the scheduled start time of your class. This will allow you time to change, check-in and touch base with the teacher. Learn more at New to bodē.
Do you have lockers and showers?
Yes. Bring a lock or you can purchase (or rent if available) one. Showers have shampoo, conditioner, and body wash. Towel rental is $2.
What should I wear?
We recommend that you wear something that can withstand lots of sweat, but also gives you gives you the confidence and coverage for a full range of movements. Shoes are not permitted in the locker rooms or studio rooms, so please plan accordingly. Please refrain from wearing fragrances and employ responsibly hygiene practices prior to entering the room. Note that undergarments and swimwear are strictly prohibited in the hot room.
What should I bring?
You will need a mat, water (we recommend a minimum of 1 liter) and a lock to keep your valuables safe during class. You may also bring a shower towel with you if you desire to shower after class. All equipment is also available for rent and purchase at both studios.
What’s the best spot to stand in class?
If this is your first heated workout, we recommend picking spots on either end of the room, allowing our teachers to give you extra air if needed to help you acclimate. If you are taking an Original Hot Yoga class for the first time, we recommend that you stand in the second or third row, as the teacher speaks the instructions and does not demonstrate.
Do you allow private classes?
Yes! Private classes are available up to 90 minutes in any modality (Original Hot Yoga, vinyasa, yin, HIIT, sculpt, mat pilates or stretch).
Please email support@bodenyc.com to inquire about private classes.
Can I bring my belongings in the room with me?
No. Please leave your belongings in the locker room. Cell phones and other devices are not allowed in the hot room.
Online & Virtual Live Stream
Do you offer livestream or on-demand classes?
how much are live stream classes?
Click here for the live stream class pricing options.
What classes are available via live stream?
Both Original Hot Yoga and yin classes are available to stream. Please click here to book a class.
Is it possible to suspend my Live Stream Subscription?
Our Live Stream Subscription can not be frozen, only cancelled. If you need to cancel your subscription, please visit: bodenyc.com/cancel
How do I cancel on-demand?
You can cancl your On-Demand Membership online through the On-Demand platform. Click here to cancel.
Still have questions? Please feel free to reach out to our support team at support@bodenyc.com. Thank you!
