Thank you all again for your outpouring of support and well wishes during this global COVID-19 crisis.
We don’t expect these videos to be perfect to start, but we do promise we’ll work to improve the quality in the days and weeks to come. We can’t wait to have you join us online!
If you were in a position to keep your membership with us, we can’t thank you enough and all live streaming classes are included. If you are not a member, you can still register for classes for $12 each, or purchase a pack of classes.
Please note that the revenue from our streaming classes goes directly to support the staff members who run the platform behind the scenes and handle all client support and memberships, as well as to our wonderful instructors who teach the classes. We couldn’t do it without your support, so thank you all so much. Please keep spreading the word to family and friends to help keep bodē nyc going! 🙏
To connect to class: 1️⃣ Schedule on this page OR open the bodē nyc app > select “streaming” at the top of your screen AS YOUR LOCATION > choose your LIVESTREAM class > register for class. 2️⃣ You must register at least 30 minutes before class begins. Online class capacity is limited so to confirm your space, register ahead of time. 3️⃣You will receive a confirmation email with a link to join the zoom meeting 20 minutes before the start of class. You DO NOT need a zoom account to take class. You only need the app or a desktop computer. If you for some reason experience an issue with the zoom link provided, simply go directly to zoom.us and enter the Meeting ID and Password provided in your email confirmation.
FREQUENTLY ASKED QUESTIONS
I’m experiencing issues with the bodē nyc mobile app.
If you are experiencing any issues with the bodē nyc mobile app, please make sure that both your app and device operating system is up-to-date. If you are unsure, please delete the app from your mobile device and download it again. This should resolve most issues.
Help- My password doesn’t work.
To reset your password for both the mobile app and website, click “Need new password?” on the login page and follow the prompts.
Help- I don’t see streaming classes on the app.
Make sure your LOCATION is listed as “streaming” at the TOP OF YOUR APP.
What is your refund policy?
ALL SALES ARE FINAL. Absolutely no refunds. We DO NOT offer refunds on single classes, introductory packages, class card packages, unlimited memberships, workshops, apparel, electrolytes, beverages, and all other merchandise.
I need to Freeze my membership. How do I do that?
If you need to freeze your membership, please review our policies and submit a request at www.bodenyc.com/freeze. At this time, we are granting open-ended suspensions to all members in financial hardship due to the COVID-19 health crisis. Please be sure to select “COVID-19 Open-Ended Freeze” on the freeze request form. You will receive an email confirmation when your request has been processed.
Hurry, I want to unfreeze my membership!
If you wish to unfreeze your membership, please submit your request to the support team at www.bodenyc.com/reactivate. You will receive an email confirmation when your request has been processed.
Oh no! My classes are about to expire! What can I do?
We can always roll over any unused expired classes with the purchase of a new class card. It will extend the validity of your classes for another 365 days. When we reopen, please visit the front desk at any three of our locations and any associate would be happy to assist you. Rest assured any class card that expired or was purchased prior to our studio closure due to the COVID-19 health crisis will be extended.
I’m moving on and I need to cancel my membership. How do I do that?
To review our membership cancellation policies, please visit https://bodenyc.com/cancel. Cancellation requests must be submitted at least 7 days prior to your next billing date to avoid the next billing cycle and ensure our support team has enough time to process your request. You will receive an email confirmation when your request has been processed.