Need to freeze your membership? Our policies permit one account freeze for a minimum of 14 days up to 60 days, once every 365 days. Please allow up to 72 hours for requests to be processed. You will receive an email confirmation that your freeze request has been approved. If you do not receive that confirmation within 72 hours, please email email@example.com.
Medical freezes are complimentary and do not count toward any member’s once per calendar year freeze.
Pregnancy: If your doctor believes that you should not continue your practice during your pregnancy, you may request an open-ended suspension. A doctor’s note must be provided at the time of request.
Injury/Surgery: Open-ended suspensions are also allowed in the cases of injury or surgery if you provide us with a doctor’s note stating the medical necessity of your freeze.
PLEASE NOTE: bodē nyc memberships are inactive during the period defined in your freeze request, which includes a suspension on membership payments and the ability to book classes through our website, mobile app and the MindBody app. Any requests to freeze your account may result in a change to your automatic monthly payment schedule.
Introductory offers, auto-renew class cards and annual memberships can not be frozen except in the case of injury or pregnancy with a valid doctor’s note.