Need to freeze your membership? Our policies permit one account freeze for a minimum of 14 days up to 60 days, once every 365 days. Please allow up to 3 business days (excluding weekends) for requests to be processed. You will receive an email confirmation that your freeze request has been approved. If you do not receive that confirmation within 3 business days, please email firstname.lastname@example.org.
Medical freezes are complimentary and do not count toward any member’s once per calendar year freeze.
Pregnancy: If your doctor believes that you should not continue your practice during your pregnancy, you may request an open-ended suspension. A doctor’s note must be provided at the time of request.
Injury/Surgery: Open-ended suspensions are also allowed in the cases of injury or surgery if you provide us with a doctor’s note stating the medical necessity of your freeze.
PLEASE NOTE: bodē nyc memberships are inactive during the period defined in your freeze request, which includes a suspension on membership payments and the ability to book classes through our website, mobile app and the MindBody app. Any requests to freeze your account may result in a change to your automatic monthly payment schedule.
Introductory offers, auto-renew class cards and annual memberships can not be frozen except in the case of injury or pregnancy with a valid doctor’s note.