The bodē nyc support team strives every day to bend over backwards for you.
Before contacting the bodē nyc support team, please review our virtual help desk which will answer our most of frequently asked questions.
I have a question related to Live Stream classes.
To view our Live Stream FAQ, please click here.
I’m experiencing issues with the bode nyc mobile app.
If you are experiencing any issues with the bode nyc mobile app, please make sure that both your app and device operating system is up-to-date. If you are unsure, please delete the app from your mobile device and download it again. This should resolve most issues.
Help? My password doesn’t work.
To reset your password for both the mobile app and website, click “Need new password?” on the login page and follow the prompts.
I need to freeze my membership. How do I do that?
If you need to freeze your membership, please review our policies and submit a request at www.bodenyc.com/freeze. At this time, we are granting open-ended suspensions to all members in financial hardship due to the COVID-19 health crisis. Please be sure to select “COVID-19 Open-Ended Freeze” on the freeze request form. You will receive an email confirmation when your request has been processed.
Hurry, I want to unfreeze my membership!
If you wish to unfreeze your membership, please submit your request to the support team at www.bodenyc.com/reactivate. You will receive an email confirmation when your request has been processed.
I’m moving and I need to cancel my membership. How do I do that?
To review our membership cancellation policies, please visit www.bodenyc.com/cancel. Cancellation requests must be submitted at least 7 days prior to your next billing date to avoid the next billing cycle and ensure our support team has enough time to process your request. You will receive an email confirmation when your request has been processed.
Oh no! My classes are about to expire! What can I do?
We can always roll over any unused expired classes with the purchase of a new class card. It will extend the validity of your classes for another 365 days. Please visit the front desk at any three of our locations and any associate would be happy to assist you. Rest assured any class card that expired or was purchased prior to our studio closure due to the COVID-19 health crisis will be extended. Please ask our Front Desk staff to manually extend the validity of the package for the amount of time that the studio was closed.
What is your refund policy?
ALL SALES ARE FINAL. Absolutely no refunds.
I’m a member of the media. Who can I talk to?
bodē nyc can provide spokespersons and subject-matter experts for issues relating to health and well-being and much more.
For media inquiries and to receive our press kit, please contact Brittney Reagan, director of marketing by email at email@example.com.
Didn’t find the answer you were looking for in our virtual help desk? The bodē nyc support team is here to help! Simply fill out a request below and a member of the bodē nyc support team will get back to you.
Please allow up to 3 business days (excluding weekends) for your request to be reviewed by a member of the bodē nyc support team.
Please DO NOT use this form to submit a membership freeze, cancellation or reactivation request.