In mid-April we began including notices in our reservation confirmation emails that our window to cancel a class is changing from 1 hour to 3 hours. We’ve found that 1 hour is not enough time for students who are on a waitlist to be fully prepared to visit.
Beginning June 1st, online cancellations will no longer be available less than 3 hours before a class begins. For example, if a class is taking place at Noon, the cancellation window will close at 9:00am. Please note that if you are on an unlimited packages and do not cancel 3 hours in advance you will be charged a $10 fee. If you have a class class card package, not canceling before the 3 hour window will result in the loss of a class.
We understand there are often circumstances that may occur within the 3 hour window that are beyond your control. If there is situation within the 3 hour window that will prevent you from attending class, please call or email us. As long as you’ve made an effort to advise us you can not attend a previously booked class, the fee or docked class will be waived.